We are happy to exchange or refund your purchase should you not be entirely satisfied with the quality of your goods. If your item is not a manufacturing fault, you will be responsible for the cost of returning the goods to FLANCI Ltd. We will refund you once the goods are received by us, so we do recommend a signed for postage.
We do not offer refunds on sale items unless they are faulty.
To obtain a refund/exchange, you must notify us within 21 days of receipt of goods by emailing info@flanci.co.uk